Find answers to your questions below. If you are unable find the answer here or are looking to get a quote for a cake, head to my enquiries page and shoot through an email!
How far in advance do I need to book my order?
It's best to order well in advance (3-4 weeks is ideal). However, I'm human too and understand that unplanned events can pop up. Always send through an enquiry and I can let you know if I am booked out or not. I take orders 6 months in advance.
How do I place an order with Pippa's Pantry?
To place an order for a custom cake, cupcakes or cookies please fill in my Enquiries/Order Now form. I will get back to you as soon as I can however this can take up to 2-3 days. I know how exciting it can be planning your dream cake so I always try my best to be as responsive as possible!
How do I store my cake after pick up/delivery?
This depends of the time of year. However, in Brisbane I would recommend to pop it in the fridge as soon as you return home from picking up your cake. The fridge helps to retain the cake's moisture as well as stop the buttercream from sweating. Once cut, standard vegan cakes and cupcakes can be kept in an airtight container in the fridge for up to 4-5 days. For gluten free vegan cakes, I suggest storing in the freezer after your event due to the gluten free flours used. All my products can be frozen. I always bake fresh to order so if you wish to do so it can last weeks. Once a cake has been collected from me and out of my hands, it is no longer my responsibility for any damages that may occur whilst in transit/ at a venue or due to incorrect storage.
Are all your cakes, cupcakes and cookies vegan friendly?
Yes! My entire sweets range is vegan. Always has been and always will be! My business supplies the Brisbane area with dairy, egg, gelatine and cochineal free cakes. I think my creations have nailed it and love to hear when my customers fool their non-vegan family and friends with my ethical allergy friendly products!
Do you do gluten free vegan cakes too?
Yes I do! I have an entire range of gluten free cake flavours and toppings for cakes and cupcakes! Please specify when ordering.
What if someone eating the cake has an allergy?
Whilst I am fully licensed and insured, my baking is done at a commercial kitchen per Brisbane City Council requirements and this kitchen is used by other businesses.
What if I need to change something about my order?
Minor changes to an order can be done up to a week before pickup. This includes icing colour, board colour and adjusting pickup times. Major changes like cake size and acrylic topper alterations, must be communicated immediately and I will try my best to accommodate you.
Do you have a front shop that I can visit?
I do not have a shop front for Pippa's Pantry. I attend the Gold Coast Vegan Markets in Southport every 2nd Sunday of the month and also the Brisbane Vegan Markets in West End every 4th Sunday of the month where you can find me with my range of cupcake designs to purchase. I am always changing flavours and am open to suggestions too! Come and say hi!
I also do pop-up shops with Westfield Carindale on special occasions providing themed cupcakes for Valentines Day, Easter, Mother's Day, Christmas in July, Father's Day, Halloween, Black Friday and Christmas.
All event details are posted on my Instagram (@pippas.pantry) and Facebook (Pippa's Pantry).
Do you offer delivery?
Delivery is usually reserved for tiered cakes as they usually cannot be picked up. I do have a personal delivery option that depends on your location. When ordering, please inform me of the event/home location and I can quote accordingly. Most orders are picked up from my home in Rochedale.
Address given after full payment has been made.
CANCELLATION/ COVID POLICY
All orders require a 50% deposit at time of ordering to secure your date. This 50% deposit is non-refundable if you cancel/ change your mind.
For any COVID related cancellations your FULL deposit/ FULL payment will be credited to go towards an order for a later date. All personalised acrylic/wooden cake toppers and custom fondant toppers are 100% non- refundable if they have already been purchased/made. Thank you for your understanding.